Privacy Policy

At Original Wealth Pty Ltd (ACN 634 891 599), we are committed to offering our customers the highest standard of service by providing a comprehensive range of financial products and solutions.

We understand that safeguarding your personal information is essential. This Privacy Policy outlines our ongoing commitment to protecting the privacy of personal data you share with us.

Your trust is important to us, and we want you to feel confident that any personal information collected—whether directly from you or received by us through other means—will be managed with care and used solely for the purposes described in this policy. We are committed to handling your personal information with integrity and
in line with applicable privacy standards.

In Australia, we adhere to the National Privacy Principles as outlined in the Privacy Act, along with all other relevant privacy legislation.

If you reside in a member country of the European Economic Area (EEA), your personal information is also governed by the General Data Protection Regulation (GDPR) (EU 2016/679). In accordance with the GDPR, Original Wealth acts as a data controller, which means we are responsible for determining how and why your personal data is collected, processed, and stored.

Who is Original Wealth?

Original Wealth Pty Ltd is a financial services organisation specialising in the mortgage industry. Our core function is to assist clients with a wide range of finance- related products and services, including the assessment and processing of loan applications.

As part of our service, we help identify suitable lenders that align with your financial needs. In addition to mortgage-related services, we may also offer and market other relevant financial products.

By engaging our services, you appoint Original Wealth as your authorised agent (also referred to as an Access Seeker) for the purpose of obtaining your credit information from a credit reporting body. This authorisation allows us to retrieve and use your credit information in connection with your loan application and to share it
with prospective lenders to assist in securing finance on your behalf.

Respecting your privacy

At Original Wealth, we value and respect your personal information. This Privacy Policy outlines how we collect, use, manage, and protect your data.

This document also incorporates our Credit Reporting Policy, which provides specific details about how we handle information collected in connection with credit applications or credit facilities. In this context, any information relating to your creditworthiness or credit history is referred to as credit information throughout the policy.

What Personal Information We Collect and Hold

We collect and retain a range of personal information to provide our services
effectively. This may include:

Identification details – such as your full name, residential or email address, phone numbers, and date of birth
Additional contact information – including social media handles or other online identifiers
Financial information – such as your Tax File Number and other finance- related details
Other relevant data – which we consider necessary to support your application or interaction with us

Sensitive Information

Sensitive information refers to personal data relating to:

Racial or ethnic background
Political views or affiliations
Religious or philosophical beliefs
Memberships in professional, political, or trade associations or unions
Sexual orientation or practices
Criminal history
Health-related information

We do not generally request sensitive information. However, if you choose to provide it voluntarily, it may be collected and securely stored as part of your records.

When the law authorises or requires us to collect information

There are instances where we are legally required or authorised to collect your personal information. For example, under Australian Anti-Money Laundering (AML) legislation, we must verify your identity before proceeding with certain financial services. In such cases, the collection of personal data is a legal obligation.

What do we collect via your website activity?

If you use our online services, we may monitor your activity to verify your identity, ensure communication from us can reach you, and to identify opportunities for improving your experience and the services we provide.

Should you begin an online application but not complete or submit it, we may reach out using any contact information you’ve provided to offer assistance in finalising the process. Please note that any incomplete application data will be stored temporarily and securely deleted if the application remains unfinished.

We also understand that many clients prefer to connect with us via social media platforms. If you interact with us through these channels, we may collect relevant information from those interactions. However, for all confidential or sensitive matters, we will only engage with you through secure and appropriate communication
channels.

To enhance our digital services and maintain system security, we occasionally collect de-identified usage data. This may include IP addresses and general geographic information to help protect our web applications and ensure a safe user experience.

How we collect your information from other sources?

In some situations, and as permitted by the Privacy Act 1988, we may collect your personal information from third-party sources. This occurs only when it is reasonably necessary to support the services we provide. Examples include:

Obtaining details from third parties about a loan or lease arranged on your behalf
Using publicly available information to update your contact details when we are unable to reach you
Exchanging information with your legal, financial, or other authorised representatives to assist in managing your application or financial arrangements

What if you don’t want to provide us with your personal information?

If you choose not to provide us with the personal information we request, it may not be possible for us to offer you the credit assistance you are seeking. It may also limit our ability to help you find a loan or lease that is appropriate for your financial

circumstances, to verify your identity or protect against fraudulent activity, or to inform you about other financial products or services that may suit your needs.

How we collect and hold your credit information

We collect your credit information during the process of responding to enquiries related to the credit assistance you are seeking from us. In addition to the previously mentioned methods and sources, we may also obtain credit-related information from a range of other parties. These may include co-applicants or co-borrowers,
guarantors or proposed guarantors, your employer, accountant, real estate agent, or other nominated referees. We may also collect information from your authorised representatives, such as the individual who referred you to us, or your solicitor, conveyancer, or settlement agent. Other sources may include organisations involved in processing credit applications, entities that verify the security you are offering—such as property valuers—authorities that issue identity documents for verification purposes, and service providers who assist in the processing of your credit application through us.

What do we do when we get information we didn’t ask for?

Sometimes, people share information with us we haven’t sought out (referred to as ‘unsolicited information’). Where we receive unsolicited personal information about you, we will check whether that information is reasonably necessary for our functions or activities. If it is, we’ll handle this information the same way we do with other information we seek from you. If not, we’ll ensure we do the right thing and destroy or de-identify it.

When will we notify you that we have received your information?

When we receive personal information from you directly, we’ll take reasonable steps to notify you how and why we collected your information, who we may disclose it to and outline how you can access it, seek correction of it or make a complaint.

Sometimes we collect your personal information from third parties. You may not be aware that we have done so. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.

How do we take care of your personal information?

We store information in different ways, including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Some of the ways we do this are:

document storage security policies;
security measures for access to our systems; and
only giving access to personal information to a person who is verified to be able to receive that information.

We may store personal information physically or electronically with third party data storage providers. Where we do this, we use contractual arrangements to ensure those providers take appropriate measures to protect that information and restrict the uses to which they can put that information.

What happens when we no longer need your information?

We’ll only keep your information for as long as we require it for our purposes. We may be required to keep some of your information for certain periods of time under law. When we no longer require your information, we’ll ensure that your information is destroyed or de-identified.

How we use your personal information and what are the main reasons we collect, hold and use your information?

Collecting your personal information allows us to provide you with the products and services you’ve asked for. This means we can use your information to:

give you credit assistance;
give you information about loan products or related services;
consider whether you are eligible for a loan or lease or any related service you requested;
assist you to prepare an application for a lease or a loan;
administer services we provide, for example, to answer requests or deal with complaints; and
administer payments we receive, or any payments we make, relating to your loan or lease.

Can we use your information for marketing our products and services?

We may use or disclose your personal information to let you know about about other products or services we or a third party make available and that may be of interest to you.

We will always let you know that you can opt out from receiving marketing offers.

With your consent, we may disclose your personal information to third parties for the purpose of connecting you with other businesses or customers. You can ask us not to do this at any time. We won’t sell your personal information to any organisation.

Yes, you can opt-out.

You can let us know at any time if you no longer wish to receive direct marketing offers from us. We will process your request as soon as practicable.

Can we use your information for marketing our products and services?

We may use or disclose your personal information to let you know about about other products or services we or a third party make available and that may be of interest to you.

We will always let you know that you can opt out from receiving marketing offers.

Yes, you can opt-out.

You can let us know at any time if you no longer wish to receive direct marketing offers from us. We will process your request as soon as practicable.

What are the other ways we use your information?

We’ve just told you some of the main reasons why we collect your information, so here’s some more insight into the ways we use your personal information including:

identifying you;
telling you about other products or services we make available and that may be of interest to you, unless you tell us not to; allowing us to run our business efficiently and perform general administrative tasks; preventing any fraud or crime or any suspected fraud or crime; as required by law, regulation or codes binding us; and
any purpose to which you have consented.

What are the ground which we deal with your personal information under the GDPR?

Under the GDPR, we must have legal ground in order to process your personal information. The legal grounds that we may rely on are:

Performance of our contract with you;
Compliance with a legal obligation;
Where you have provided your consent; and
For our legitimate interests: our main legitimate interests for processing your personal information are: fraud, security, due diligence, business operations and direct marketing.

Who do we share your personal information with?

To make sure we can meet your specific needs and for the purposes described in ‘How we use your personal information’, we sometimes need to share your personal information with others. We may share your information with other organisations for any purposes for which we use your information.

Sharing Your Information

We may use and share your information with other organisations for any purpose described above.

Sharing with your representatives and referees.

We may share your information with:

your representative or any person acting on your behalf (for example, lawyers, settlement agents, accountants or real estate agents); and
your referees, like your employer, to confirm details about you.

Sharing with third parties

We may share your information with third parties in relation to services we provide to you. Those third parties may include:

the mortgage aggregator through whom we may submit loan or lease applications to lenders or lessors on the mortgage aggregator’s panel;
the Australian Credit Licence holder that authorises us to engage in credit activities;
referrers that referred your business to us;
valuers;
lenders, lessors, lender’s mortgage insurers and other loan or lease intermediaries;
organisations, like fraud reporting agencies, that may identify, investigate and/or prevent fraud, suspected fraud, crimes, suspected crimes, or other misconduct;
government or regulatory bodies (including ASIC and the Australian Tax Office) as required or authorised by law. In some instances, these bodies may share the information with relevant foreign authorities; guarantors and prospective guarantors of your loan or lease; service providers, agents, contractors and advisers that assist us to conduct our business;
any organisation that wishes to take an interest in our business or assets; and
any third party to which you consent to us sharing your information.

We receive services to support the broking services we give you. We receive mortgage aggregation services from LMG. Sometimes they collect personal information about customers to manage customer enquiries or complaints, commission payments or file reviews.

If you want to find out how they manage your personal information, please click onthe link below:

https://lmg.broker/privacy-policy

Sharing outside of Australia

Some of the recipients to whom we disclose your personal information may be based overseas, including India and Philippines. Where we may be transferring personal information overseas, we will either inform you and seek your consent to the arrangement or ensure that appropriate contractual measures are in place to ensure that the overseas entity protects the personal information to the same level as required of Original Wealth Pty Ltd under the Privacy Act.

We may store your information in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held.

Overseas organisations may be required to disclose information we share with them under a foreign law. In those instances, we will not be responsible for that disclosure.

Where we transfer your information from the EEA’ to a recipient outside the EEA we will ensure that an adequate level of protection is in place to protect your personal information such as putting in place contractual protections to ensure the security of your information.

How do you access your personal information?

We‘ll always give you access to your personal information unless there are certain legal reasons why we can’t. You can ask us in writing to access your personal information that we hold. In some cases we may be able to deal with your request over the phone.

We will give you access to your information in the form you want it where it’s reasonable and practical. We may charge you a small fee to cover our costs when giving you access, but we’ll always check with you first.

We’re not always required to give you access to your personal information. Some of the situations where we don’t have to give you access include when:

we believe there is a threat to life or public safety; there is an unreasonable impact on other individuals;
the request is frivolous; the information wouldn’t be ordinarily accessible because of legal proceedings;
it would prejudice negotiations with you;
it would be unlawful;
it would jeopardise taking action against serious misconduct by you;
it would be likely to harm the activities of an enforcement body (e.g. the police); or
it would harm the confidentiality of our commercial information.

If we can’t provide your information in the way you’ve requested, we will tell you why in writing. If you have concerns, you can complain. See ‘Contact Us’.

How do you correct your personal information?

Contact us if you think there is something wrong with the information we hold about you and we’ll try to correct it if it’s:

inaccurate;
outofdate;
incomplete;
irrelevant; or
misleading.

If you are worried that we have given incorrect information to others, you can ask us to tell them about the correction. We’ll try and help where we can – if we can’t, then we’ll let you know in writing.

What additional things do we have to do to correct your credit information?

If you ask us to correct credit information, we will help you with this in the following way.

Helping you manage corrections

Whether we made the mistake or someone else made it, we are required to help you ask for the information to be corrected. So we can do this, we might need to talk to others. However, the most efficient way for you to make a correction request is to send it to the organisation which made the mistake.

Where we can’t correct information

If we’re unable to correct your information, we’ll explain why in writing within five business days of making this decision. If you have any concerns, you can access our external dispute resolution scheme or make a complaint to the Office of the Australian Information Commissioner.

Time frame for correcting information

If we agree to correct your information, we’ll do so within 30 days from when you asked us, or a longer period that’s been agreed by you.

If we can’t make corrections within a 30 day time frame or the agreed time frame, we must:

let you know about the delay, the reasons for it and when we expect to resolve the matter;
ask you to agree in writing to give us more time; and
let you know you can complain to our external dispute resolution scheme or the Office of the Australian Information Commissioner.

How do you make a complaint?

How do you generally make a complaint?

If you have a complaint about how we handle your personal information, we want to hear from you. You are always welcome to contact us.

You can contact us by using the details below:

Privacy Complaints Officer
Name: Hannah Chao
Phone: 03 9075 0000
Email: info@originalwealth.com.au
Mail:
Original Wealth Complaints Officer
Ground Floor, Building 3, 540 Springvale Road, Glen Waverley, VIC 3150

We are committed to resolving your complaint and doing the right thing by our customers. Most complaints are resolved quickly, and you should hear from us within five business days.

Need more help?

Should you not be satisfied with the outcome of our investigation of your complaint, you have the option of contacting the Australian Financial Complaints Authority (AFCA) of which Original Wealth Pty Ltd is a member – membership number 45827, on:
Freecall: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au
Mail: GPO Box 3 Melbourne Vic 3001
If you are located in the EEA, you can contact the relevant data protection authority (for example in the place you reside in or where you believe we breached your rights). For example, the Office of the UK Information Commissioner:

Office of the UK Information Commissioner

Website: www.ico.gov.uk
Phone: 0303 123 1113
Live chat: https://ico.org.uk/global/contact-us/live-chat

What additional things do we have to do to manage your complaints about credit information?

If your complaint relates to how we handled your access and correction requests

You may take your complaint directly to our external dispute resolution scheme or the Office of the Australian Information Commissioner. You are not required to let us try to fix it first.

For all other complaints relating to credit information

If you make a complaint about things (other than an access request or correction request) in relation to your credit information, we will let you know how we will deal with it within seven days.

Ask for more time if we can’t fix things in 30 days

If we can’t fix things within 30 days, we’ll let you know why and how long we think it will take. We will also ask you for an extension of time to fix the matter. If you have
any concerns, you may complain to our external dispute resolution scheme or the Office of the Australian Information Commissioner.

Letting you know about our decision

We’ll let you know about our decision within 30 days or any longer agreed time frame. If you have any concerns, you may complain to our external dispute resolution scheme or the Office of the Australian Information Commissioner.

Your Rights under GDPR

If you reside in the EEA, you can also:

object to the processing or your personal information or ask us to delete, or restrict or stop using your personal information. There may be circumstances where we are required to, or entitled to retain or continue using your information.
withdraw your consent to our processing of your information. We may continue to process our information if we have another legitimate ground to do so.
ask us to send an electronic copy of your personal information, including to another organisation.

You can contact us if you wish to exercise these rights. See ‘Contact Us’ for more information. If we refuse any request you make in relation to these rights, we will write to you to explain why and how you can make a complaint about our decision.

What do we do with government-related identifiers?

In certain circumstances we may be required to collect government-related identifiers such as your tax file number. We will not use or disclose this information unless we are authorised by law.

Changes to this Privacy Policy

This Policy may change. We will let you know of any changes to this Policy by posting a notification on our website, correspondence via post or e-mail or you may contact us for a copy of the most up to date policy at any time.

Contact Details

The Privacy Officer
Original Wealth Pty Ltd
Ground Floor, Building 3, 540 Springvale Road,
Glen Waverley, VIC 3150
Telephone: 03 9075 0000
Email: info@originalwealth.com.au

Original Wealth Pty Ltd
ABN 78634891599
Australian Credit Licence 563979