{"id":6234,"date":"2025-07-02T11:05:21","date_gmt":"2025-07-02T01:05:21","guid":{"rendered":"https:\/\/originalwealth.com.au\/?page_id=6234"},"modified":"2026-04-13T13:12:49","modified_gmt":"2026-04-13T03:12:49","slug":"dispute-process","status":"publish","type":"page","link":"https:\/\/originalwealth.com.au\/zh-hans\/dispute-process\/","title":{"rendered":"Dispute Process"},"content":{"rendered":"
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Dispute Process<\/h1>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
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At Original Wealth Pty Ltd, we strive to deliver exceptional service to all our clients. If you are dissatisfied with any aspect of our service, we have an Internal Dispute Resolution (IDR) process in place to ensure your concerns are managed promptly, honestly, and fairly.<\/p>\n

Original Wealth Pty Ltd is authorised to provide credit services under Australian Credit Licence number 563979.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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How to Lodge a Complaint<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n
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If you wish to raise a concern, you can contact our team through the following channels:
\nComplaints Officer<\/strong>
\nName:<\/strong> Hannah Chao
\nPhone:<\/strong> 03-9075-0000<\/a>
\nEmail:<\/strong>\u00a0info@originalwealth.com.au<\/a>
\nMail:<\/strong>
\nOriginal Wealth Complaints Officer
\nGround Floor, Building 3, 540 Springvale Road, Glen Waverley, VIC 3150<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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If You’re Not Satisfied<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n
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Should you be unhappy with the outcome of our investigation, you have the right to escalate your complaint to the Australian Financial Complaints Authority (AFCA), of which we are a member (membership number 73376):<\/p>\n